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Advice
Dear Urban Wolf Customer: Due to inflation, changes in the dollar exchange rate, and increased shipping costs, we've had to make a small adjustment to our prices. We'd like to remind you that each price reflects one-of-a-kind, handcrafted pair, thoughtfully custom-made just for you. Our pieces are not mass-produced- every pair takes its time and is made with care, especially for you. Your boots should be duty-free under USMCA regulations, as they are manufactured with North American materials, a Certificate of Origin will be included with your shipment. Please note: This benefit applies exclusively to orders within the US and Canada, please note that final tax exemption is subject to customs discretion. Here's  important clarification regarding the recent assessment of customs duties on your shipments, despite our inclusion of the USMCA (United States-Mexico-Canada Agreement) Certificate of Origin. We wish to confirm that every shipment sent from our facility is accompanied by the necessary documentation to qualify for preferential tariff treatment. Currently, we have observed that major carriers (such as UPS, FedEx) are occasionally processing entries under Entry Type 01 (Formal Consumption) by default, instead of Entry Type 11 (Informal/Duty-Free). Due to the high volume of e-commerce traffic and the increasing use of automated AI scanning by U.S. Customs and Border Protection (CBP), the preference flags are sometimes overlooked if they are not manually activated within the carrier's internal system. Please be assured that these charges do not originate from us, nor are they a result of missing documentation on our end, but rather a classification error during the carrier’s brokerage process. If you receive a notification for tax/duty payment, we recommend to make a dispute with the shipping company, please contact us to send you the information that you will require. Feel free to contact us if you have any questions. -
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