Return policies – Urban Wolf Club

1. General information

At Urban Wolf Club, we are proud of the quality and craftsmanship of our leather boots. We want every customer to be completely satisfied with their purchase. For this reason, we offer an exclusive return policy for orders placed in the United States and Canada.

For orders outside the U.S. and Canada, all sales are final, and we do not accept returns due to customs regulations and import costs beyond our control.

2. Return Conditions (US and Canadá Only)

If you purchased in the U.S. or Canada and need to return your product, you must meet the following conditions:

✅ Return Deadline: You may request a return within 15 days of receiving the product.

✅ Product Condition:

  • The boots must be unused, in their original condition, with no signs of wear or damage.
  • They must be returned in their original box, with all tags and accessories included.

✅ Accepted Reasons for Return:

  • Incorrect Size: If the boots don’t fit, we can offer a size exchange or a refund.
  • Manufacturing Defect: If the product has a factory defect, we will manage the return and replacement at no additional cost.
  • Order Error: If you received a different product than what you ordered.

⚠️ Reasons NOT Accepted for Return:

  • Improper use or mishandling of the product.
  • Damage caused by the customer.
  • Requests made after the 15-day period.
  • Customized or specially made-to-order products.

3. Process for requesting a return

  • Send us an email at sales@urbanwolfclub.com with your order number, reason for the return, and photos of the product (if applicable).
  • Our team will review your request and provide a return label if approved.
  • Package the product securely in its original box and ship it to the provided address.
  • Once the product is received and inspected, we will process the refund or exchange within 7 to 10 business days.

📌 Return Shipping Costs:

  • If the error was ours (defective or incorrect product) or for a size exchange, we cover the shipping costs.

4. No Returns Accepted Outside the U.S. and Canada

Due to logistical reasons and customs costs, we do not accept returns from other countries. All purchases made outside the U.S. and Canada are final sales.

If you have questions about sizing or materials before purchasing from another country, feel free to contact us, and we’ll gladly assist you to ensure your purchase is the right fit.

5. Exceptions and Contact

If you believe your case requires special review, please contact us at sales@urbanwolfclub.com or through our customer service form at www.urbanwolfclub.com.

📍 Customer Service:

Hours: Monday to Friday, from 9:00 a.m. to 6:00 p.m. (Central Mexico Time)
Email: sales@urbanwolfclub.com
Phone: +52 477 578 2317

With this policy, we ensure a fair experience for our customers and protect the business from unnecessary expenses.