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Advice
Dear Urban Wolf Customer: Due to recent changes in U.S. customs regulations and the fact that the USMCA free trade treaty is unfortunately not being honored despite us submitting all required documentation, we find ourselves in the difficult position of having to adjust our prices. We understand the frustration this has caused, as some of you have unexpectedly faced additional taxes at delivery. Please know that this situation is completely beyond our control. To ensure a smoother experience and prevent any extra paperwork or unexpected fees upon delivery, all orders placed after May 16, 2026 will include these taxes in the final price. This is a challenging situation that affects us all, but this change is necessary to provide you with a hassle-free delivery experience. We truly appreciate your understanding and continued loyalty. Orders outside the US & Canada: the shipping cost will include taxes. We'd like to remind you that each price reflects one-of-a-kind, handcrafted pair, thoughtfully custom-made just for you. Our pieces are not mass-produced- every pair takes its time and is made with care, especially for you. For orders before May 16, 2026, your boots should be duty-free under USMCA regulations, as they are manufactured with North American materials, a Certificate of Origin will be included with your shipment. Please note: This benefit applies exclusively to orders within the US and Canada, please note that final tax exemption is subject to customs discretion. Here's  important clarification regarding the recent assessment of customs duties on your shipments, despite our inclusion of the USMCA (United States-Mexico-Canada Agreement) Certificate of Origin. We wish to confirm that every shipment sent from our facility is accompanied by the necessary documentation to qualify for preferential tariff treatment. Currently, we have observed that major carriers (such as UPS, FedEx) are occasionally processing entries under Entry Type 01 (Formal Consumption) by default, instead of Entry Type 11 (Informal/Duty-Free). Due to the high volume of e-commerce traffic and the increasing use of automated AI scanning by U.S. Customs and Border Protection (CBP), the preference flags are sometimes overlooked if they are not manually activated within the carrier's internal system. Please be assured that these charges do not originate from us, nor are they a result of missing documentation on our end, but rather a classification error during the carrier’s brokerage process. If you receive a notification for tax/duty payment, we recommend to make a dispute with the shipping company, please contact us to send you the information that you will require. Feel free to contact us if you have any questions. -
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